Refund Policy
1. Returns & Refunds
At Ana & Bella's Fashion Canvas, we are committed to providing exceptional quality and customer satisfaction. If you are not completely satisfied with your purchase, we are pleased to offer the following options in accordance with our Return & Refund Policy.
Store Credit
We do not offer cash refunds.
Approved returns will be issued as store credit, which may be used toward future purchases at Ana & Bella's Fashion Canvas.
Store credit is non-transferable, has no cash value, and cannot be redeemed for cash.
Exchanges
Exchange requests must be made within 15 calendar days from the date your order is delivered.
Eligible items may be exchanged for:
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A different size (subject to availability)
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A different color (subject to availability)
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Another item of equal or greater value (the customer is responsible for paying any price difference)
After the 15-day return period, exchanges will no longer be accepted.
Please note that all exchanges are subject to product availability.
Custom-designed, personalized, made-to-order, sale, clearance, and Limited Edition items are final sale and are not eligible for returns, exchanges, or store credit.
2. Conditions for Returns
To be eligible for an exchange or store credit, all returned items must meet the following conditions:
The item must be unused, unworn, unwashed, and in its original condition.
All original tags, packaging, accessories, and certificates (if applicable) must be included.
The return request must be submitted within 15 calendar days of the delivery date.
A valid proof of purchase or order confirmation is required.
Items showing signs of wear, damage, alteration, misuse, stains, odors, or improper handling will not be accepted.
The following items are final sale and are not eligible for returns, exchanges, or store credit:
Personalized or custom-made products
Custom-designed jewelry
Custom footwear
Personalized accessories
Gift cards
Sale, clearance, or promotional items
Limited Edition Collections
Ana & Bella's Fashion Canvas reserves the right to inspect all returned merchandise before approving an exchange or issuing store credit. Items that do not meet the above conditions may be returned to the customer at the customer's expense.
3. How to Initiate a Return
If you wish to request an exchange or receive store credit, please follow these steps:
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Contact our Customer Service team at anaot@anabellasfashioncanvas.com or anabellasfashionconsultant@gmail.com within 15 calendar days of receiving your order.
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Please include the following information:
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Your full name
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Order number
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Proof of purchase
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A brief explanation of the reason for your return or exchange
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Photographs of the item if it is damaged, defective, or incorrect
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Once your request has been reviewed and approved, we will provide you with detailed return instructions, including the return shipping address.
Please note that returns or exchanges will not be accepted without prior authorization from Ana & Bella's Fashion Canvas.
Customers are responsible for securely packaging the item in its original condition, including all original tags, packaging, and accessories. Unless the return is due to our error or a defective item, return shipping costs are the responsibility of the customer.
4. Contact Us
If you have any questions regarding our Refund & Exchange Policy, please contact us.
Ana & Bella's Fashion Canvas
📧 anaot@anabellasfashioncanvas.com
📧 anabellasfashionconsultant@gmail.com
🌐 www.anabellasfashioncanvas.com
Ana & Bella's Fashion Canvas
Designed by Ana Ortiz Torrent